RetailSonar, a rapidly expanding SAAS company, specializes in geomarketing solutions tailored for large retail and service companies. With established offices in four countries (Belgium, The Netherlands, France, and Germany), RetailSonar is strategically positioned for further growth on its path towards European market leadership. Beyond our technological prowess, we take pride in fostering a collaborative and innovative work environment, making RetailSonar not just a leader in the industry but also a great place to work. In line with our ambitious expansion plans, we are actively seeking a talented Account Manager to join our dynamic team. If you're ready to contribute to both our professional success and positive workplace culture, this opportunity is for you.

Are you ready to redefine what it means to be an Account Manager? Are you passionate about understanding the unique nuances of client business processes and turning that insight into revenue growth? If you answered yes, then RetailSonar has an exciting opportunity for you. We are seeking a talented Account Manager to lead our customer-centric initiatives, driving revenue, optimizing processes, and creating impactful business cases. Join us on this journey where your strategic mindset meets unparalleled client success. Ready for a career that challenges the status quo?

Then you are the ideal person to become our Account Manager Retail GeoMarketing.

Your responsibilities

Customer-Centric Revenue Generation

• Identify and capitalize on upselling and cross-selling opportunities with existing larger and international clients through a deep understanding of their business processes.
• Develop and execute strategies that align with the specific needs and goals of each client and to meet or exceed targets.

Client Relationship Management

• Cultivate and maintain strong, collaborative relationships with key clients.
• Understand client needs and challenges to provide tailored solutions.
• Effectively communicate the value of our products/services to clients.

Process Optimization

• Analyze current internal processes and identify areas for improvement and optimization.
• Implement process enhancements that directly impact efficiency and client satisfaction and success.

Implementation Oversight

• Oversee the implementation of products/services, ensuring alignment with client processes and expectations.
• Collaborate with internal teams to ensure a seamless onboarding experience for clients.

• Proactively address client issues, provide timely solutions, and ensure customer satisfaction

Customer Success Initiatives

• Collaborate with cross-functional teams to address client needs and concerns.
• Propose initiatives that directly contribute to the success and satisfaction of our clients.
• Foster a culture of client-focused collaboration within the organization, for example giving consultant training and coaching, emphasizing a customer-centric approach in communication and service delivery.

Customer-Centric Business Case Development:

• Stay updated on industry trends and customer needs to identify new business opportunities
• Develop and maintain an in-depth understanding of business processes specific to Retail companies, with a keen focus on our clients' operations.
• Craft persuasive business cases tailored to the unique needs and challenges of individual clients.
• Prepare regular reports and forecasts, and provide feedback to management on market developments.
• Present business cases to internal stakeholders, emphasizing the direct impact on customer success and revenue growth.

What's your profile?

• Proven experience in account management, with a track record of customer-centric revenue generation.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. HubSpot) and MS Office (particularly MS Excel).
• Exceptional understanding of business processes in international Retail companies.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation and presentation abilities.
• Strong analytical, communication, and interpersonal skills.
• Detail-oriented with exceptional organizational skills.
• Self-motivated and able to work independently.
• Fluent in Dutch, English and French, German would be an advantage.

Why come to RetailSonar?

• Immerse yourself in a proven and revolutionary SAAS solution, driven by big data and artificial intelligence.
• Thrive in a fast-growing company with a stellar track record, boasting over 100 large customers across diverse sectors, including retail, banking, telco, services, and electric charging.
• Be part of the market leader in BeNeLux, currently expanding its footprint in France and Germany with clear indicators of sustained growth.
• Contribute to a clear vision and ambitious plan to ascend to European market leadership.
• Join a vibrant, talented, and committed team, supported by powerful sales tools and streamlined commercial processes, all with an attractive remuneration package.

Interested to take the next step?

If you are a goal-oriented account management professional with a flair for innovation and a proven history of achievements, we extend an invitation to become a valuable member of our vibrant team at RetailSonar. Join us in influencing the evolution of location intelligence and fostering business expansion on a global level. Apply today to play a pivotal role in the success of Europe's foremost retail geomarketing platform.

Send your CV and resume to onestepahead@retailsonar.com